Customer and office

Customer Service Representative resume example

Use satisfaction, resolution time and volume figures, and show how you handled difficult calls.

Below: what to put in the summary, six sample bullets with numbers, the skills worth listing, and the mistakes that show up most. The sample resume is a fictional person.

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Sample customer service representative resume for Marcus Bell, a fictional person, in the Classic layout. The names, employers and numbers are invented.

What to put in the summary

Mention the channel (phone, chat, email), the volume and the type of customers. Add one line on how you deal with upset customers, because every employer wants to know. Use real service figures, such as satisfaction score or first-contact resolution.

Customer service representative with three years in telecom support, handling about 60 calls and chats a day. Calm with upset customers, quick with the billing system, and consistently above target on satisfaction and first-call resolution.

Example summary, written for a fictional customer service representative.

Sample bullets with numbers

Include volume and at least one quality measure: satisfaction, first-contact resolution, handling time or retention saves.

  • Handled around 60 contacts a day across phone and chat, with a customer satisfaction score of 94% against a 90% target.
  • Resolved 82% of issues on first contact, above the team average of 74%.
  • Reduced average handling time by 40 seconds by writing a short checklist for the three most common billing questions.
  • De-escalated complaints and retained 31 customers who had called to cancel in one quarter.
  • Trained eight new hires in the billing system and call procedures, with all eight passing certification on the first attempt.
  • Maintained 98% schedule adherence over two years, covering evening and weekend shifts.

These numbers are invented to show the shape of a good bullet. Use your own, and leave a number out rather than guess.

Key skills to list

  • Phone and chat support
  • De-escalation
  • Billing systems
  • Zendesk
  • Typing 70+ WPM
  • CRM data entry
  • Active listening
  • Product knowledge
  • Cross-team escalation
  • Bilingual (English/Spanish)

Only include a typing speed or language if you can show it. Name the ticketing or CRM tool you used.

Common mistakes

  1. Saying you are a “people person” with no measure of results.
  2. Leaving out volume (calls, chats or tickets per day).
  3. Using vague phrases like “exceeded expectations”.
  4. Not mentioning shifts, languages or systems that matter to the employer.

A layout that suits this resume

Classic is the plainest, safest layout, which suits high-volume hiring where software screens first and a recruiter reads quickly. See the Classic template, or compare all 22 layouts.

Customer Service Representative resume questions

How do I get a customer service job without experience?

Use service work from any setting: retail, hospitality, volunteering. Show the numbers you remember, such as customers served per shift, and mention relevant skills like typing and language ability.

Should I include metrics from a call centre?

Yes, if you know them. If not, ask a former supervisor or use ranges. Employers in this field value the numbers.

Related resume examples

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