Refund and Cancellation Policy

How to ask

To ask, get in touch through the Contact page, and give the email address on your Folio account. Say which purchase it is about and why you are asking. We will reply as soon as we can. Payments are processed by Dodo Payments, so an approved refund is sent back through Dodo to the original payment method. Your bank may take several business days to show it.

24-hour pass ($2)

You can get a refund within 7 days of paying if:

• you have not used the credit yet (no PDF or Word file downloaded with it), or
• you used it and the file that came out was defective, for example blank, cut off or corrupted, and we cannot fix it.

$2 unlocks everything in the paid plan for 24 hours, starting from your first paid use: PDF and Word downloads as many times as you like in any template, Tailor to a job, AI cover letters, and higher AI and job-search limits. Once the pass has started (by a download or any other paid use), the credit is used and is not refundable, and that includes the extra downloads in the 24 hours. When we refund a payment, the credit it gave you is removed from your account.

Cancelling a subscription

You can cancel a monthly or yearly plan at any time. Sign in, open your Resumes page and choose Manage subscription. That opens our payment provider’s page, where you can cancel the plan, update your card and see your invoices. Cancelling stops future renewals. There is no cancellation fee.

After you cancel, your plan stays active until the end of the period you have already paid for, and you can keep downloading until then. You will not be charged again. Cancelling does not by itself give you a refund for the current period.

To avoid a renewal charge, cancel before the renewal date.

Subscription refunds (monthly $5, yearly $25)

• First purchase: if this is your first time buying a Folio subscription, you can ask for a full refund within 7 days of your first payment. When we refund a subscription payment, your plan ends and the subscription is cancelled.
• Renewals: renewal payments are not usually refundable. If you were charged for a renewal and tell us within 7 days, and you have not downloaded a PDF or Word file since the renewal, we will usually refund it.
• Part of a period: we do not refund the unused part of a month or year after the 7-day window, unless the law requires it.

Other cases

• If you were charged twice for the same thing, or charged by mistake, we will refund the extra charge.
• If a payment went through but your download credit or plan did not appear, contact us. We will fix your account or refund you.
• If we close your account for breaking the Terms, we may not refund unused time.
• If the law where you live gives you a right to a refund or a cooling-off period, that right still applies.

What a refund does not cover

A refund is not available because a resume did not lead to an interview or a job, or because you changed your mind about a template after downloading a working file. Folio does not promise any hiring result.

Taxes and currency

Dodo Payments, as merchant of record, handles any sales tax or VAT on your purchase. A refund returns the amount you paid, including any tax Dodo collected. Exchange-rate differences or card fees charged by your bank are outside our control.

Questions

Not sure whether something qualifies? Just get in touch through the Contact page and we will look at it fairly.